What's new at Chicago Super Sitters?New world, same Super Service
We’re growing quickly. And we’re so happy to have you along for the ride.
Chicago Super Sitters took the 20/21/22 years to get a lot of shiz together to make the Super Experience even more Super. We’ve made some obvious changes regarding Covid exposure, vaccinations, and safety. But, we’ve also been making changes within the biz, both with technology AND taking bold stances and making sure we are extra clear on our values and policies. Our admin team has also grown! This is all good news.
Let’s do it.
What’s different and what changes are coming?
If this last year+ has taught us anything it’s that crazy shiz can change crazy quickly so we reserve the right to update this with new info at any time. Of course we’ll let you know if this happens.
- *New Placement Lead Times & Rates* in place NOW!
- *Updated Cancellation Fees* in place NOW!
- Updated & Clarified Policies* in place NOW!
- Realistic Expectations
- Recurring Placement info
1. New placement lead times & rates – Now in place!
We know everything is more expensive now and we hate it too, SO, we worked hard to find a spot in the middle where everyone could win. SO we’re happy to say that the only thing changing here is the amount of TIME before placements – you can still spend the same amount of $ that you always have, we just need a bit more notice.
New lead times:
14+ days– $25 (1 SC credit)
7-13 days– $35 (1 SC credit) *was $25
3-6 days– $50 (2 SC credits) *was $35
<48hrs– $75 (3 SC credits) *was $50
<24hrs– $100 (4 SC credits) *was $75
2. Updated Cancellation Policies & Fees – starting Feb 7th
A CSSitters Placement is considered confirmed when a sitter is assigned, and details have been sent via email by CSS. CSSitters timestamp (date and time in CST) and delivery confirmation system will be used as time/date reference.
- No fee due if a placement is canceled before it is confirmed
- $50 Fee – if a placement is canceled after it has been confirmed
- $Full Hourly for canceled placement – if placement is canceled with less than 48 hours before placement start time.
- Updated Cancellation Policies here
3. Updated and Clarified Policies
Except for the cancellation fees, nothing here is new – it’s just stated more clearly and referenced more frequently.
Read all of the *Updated and Clarified Agency Policies*.
4. Realistic expectations
The Covid years have blown some childcare expectations WAYYYYYY out of reality.
We love our families and will always try to make big magic happen. But – please be realistic about your expectations. We always encourage you to ask for what you want out of a placement but please really think about what you are asking for, and realize that sometimes extra requirements or extreme specifics, cost extra. Requesting a sitter do housework, costs extra. Requesting a sitter watch extra kids, costs extra. Requesting a trilingual, pediatrics PhD, with a background in ECE, with their own minivan, that is willing to cook 3 different dinners, and iron your pillowcases, costs extra.
We have base rates, but if you are asking for more, offer more.
5. Recurring placementS – Seasons & specifications
A CSSitters Recurring Placement is defined as: a consistent (same day, time, and sitter), on-going schedule, lasting 4 weeks or more. Placements that do not meet these criteria will be billed for one-time days, or another modified package as suggested by the agency.
CSSitters works in three ‘seasons’ of the year for our recurring placements: Jan-June, July/Aug, and Sept-Dec.
This doesn’t mean that the sitter will definitely change at these times, but it means we check with everyone at these points of the year to be sure the ongoing schedule can work. If your request lasts indefinitely, we will prioritize any sitter that can give a long-term commitment.
Have any questions about these changes? Or about anything else? Get in touch at firstname.lastname@example.org