Our Process. This Registration Form is for you to register with us and provide us with information about your family so that we can get to know you. After completing this form, before registration, all clients are required to do an intake phone call with Chicago Super Sitters Ltd. (the Agency) staff. After that call, you will be charged a one-time $50 registration fee, and then you are eligible to be matched to a sitter from our Active Sitter Roster. Information from the form and the call are used to build your profile and collect matching criteria – we don’t know what you don’t tell us, so it is your job to share all relevant information.
Screening. The Agency screens all sitters that sign up with the Agency. Screening by the Agency is done to add an extra layer of security and safety to the placements. However, these screenings may not be accurate or catch all potential issues. Further, the Agency cannot and does not warrant the performance of any sitters and is not responsible for any sitter’s conduct while working for you.
Matching. When you fill out the sitter match request, the Agency then matches you to a sitter based on your needs, if there is one available that meets those needs. Matching is done based on the opinion of Agency’s staff, taking into consideration factors like location, experience, allergies, and so on, and is not a science with guaranteed results. Sitters are still people that will occasionally have cancellations or conflicts arise. The Agency will attempt to find subs, make arrangements, or solve problems that arise in those situations, but does not make any guarantees.
Limitations. Please note that these sitters are not Agency employees. The Agency is not responsible for monitoring employment statuses, providing insurance, or withholding any payroll taxes. You understand that the Agency is being hired to match you with sitters only, and the actual services provided by the Agency is limited to any official requests for services made by you.
Your (the Client’s) Obligations.
Providing Information. When you request a sitter match, you are responsible for providing all relevant information and special instructions.
Agency Placement Fees. Placement fees are due prior to the date of the request for one-time requests, or monthly for recurring placements, and will not be refunded if the services cannot be completed due to Client’s decision not to hire the sitter or other reasons outside of Agency’s reasonable control. Submission of a request does not guarantee a sitter. If/when confirmed, background information about the confirmed sitter is sent to the family via email, including a suggested hourly rate. Parties that met through Agency are required to make all placement arrangements through the Agency’s booking system. If bookings/placements are made/confirmed without using the system, sitter and family may be charged Agency’s standard placement fee and/or removed from using the service.
Sitter Payment. You pay the sitter directly (at no time does the sitter pay pass through the Agency).
Waiver of liability. You are hiring the Agency to match you with sitters based on the information they provide. The Agency does not train; employ; or exercise control, authority, or discretion over the sitters. The Agency disclaims all responsibility for any conduct of, omissions by, or incorrect information provided by the Client or the sitters (including information filled out on questionnaires and forms provided by Agency). The Agency is not responsible for losses or damages resulting directly or indirectly from Client’s relationship with any sitter. The Agency cannot be a guarantor of the honesty or reliability of the sitter, nor is the Agency an agent of the sitter or vice versa. By hiring Agency, YOU EXPRESSLY WAIVE ALL LIABILITY TO AGENCY FOR SITTER, INCLUDING ANY NEGLIGENCE OR MISCONDUCT, AND FOR ANY RESULTS NOT DISCOVERED IN ANY SEARCHES PERFORMED BY AGENCY OR THIRD PARTIES.
Arbitration, Illinois Law. In the unfortunate situation where a dispute arises that cannot be settled by the parties (Client and Agency), the dispute shall be settled by final and binding arbitration in Cook County, Illinois in accordance with the current Commercial Arbitration Rules of the American Arbitration Association, and judgment on the award entered by the arbitrator(s) may be entered in any court having jurisdiction thereof. The costs of arbitration shall be allocated among the parties as directed by the arbitrator(s), and if there is one prevailing party, such party will be awarded all reasonable attorneys’ fees and costs. These terms and conditions are governed by Illinois law (without regards to conflict of law principles) and Client expressly agrees to the jurisdiction of Illinois.
Only Client knows what is best for Client’s family. The ultimate decision to use and/or employ the sitter is done at the Client’s own risk.
The Chicago Super Sitters website (the “Website”) is owned and operated by Chicago Super Sitters, Ltd (“CSS” or “chicagosupersitters.com” or “We”). The Website provides individuals seeking childcare and individuals seeking to provide childcare with an opportunity to find one another through a known, trusted environment (collectively, the “Service”), subject to these
Terms of Service
By using this Website you further represent, warrant, understand, agree to and accept all terms and conditions contained in this Agreement, without modification. IF YOU DO NOT AGREE TO BE BOUND BY THIS AGREEMENT, DO NOT USE THE WEBSITE. Your use of or participation in certain Services may be subject to additional terms, and such terms will be either listed in this Agreement or will be presented to you for your acceptance when you sign up to use such Services.
CSS is a Service for individuals seeking childcare (“Parents”) and individuals seeking to provide childcare (“Sitters”) (collectively, “Users” or “You”) with an opportunity to find one another through a known, trusted environment. CSS may revise or provide additional Services, at its sole discretion.
This Agreement will apply to all additional Services and/or revised Services. CSS also reserves the right to cease offering any of the Services at any time without notice.
Users hereby represent, understand and expressly agree that CSS does not have liability for or control over the Users of the Services. This Agreement is subject to change by CSS in its sole discretion at any time, with or without notice. Your continued use of this Website or the Services, after the posting of revisions to this Agreement, will constitute your acceptance of such revisions.
Please consult the end of this Agreement to determine when the Agreement was last revised.
ELIGIBILITY FOR SERVICE
Users agree: (a) You are at least 18 years of age to register or use the CSS Services; (b) You agree to notify CSS immediately of any unauthorized use of your account; (c) You are responsible for maintaining the confidentiality of your member name and password, and for all uses of your account, whether or not you have authorized such use; and (d) You must submit a valid email address and select a password and username during the registration process. CSS does not accept responsibility or liability for any content, communication or other use or access of the Website by persons under the age of 18 in violation of this Agreement.
Sitters who request the Services of CSS, for the purposes of providing child care to Parents, agree to authorize CSS to complete criminal background checks. Sitters using the Services of CSS represent and warrant that they have never been convicted of a felony and are not required to register as a sex offender with any government entity. Sitters who request the Services of CSS, for the purposes of providing child care to Parents, further agree to cooperate fully with the CSS interview and screening process. Parents who request the Services of CSS, for the purposes of seeking childcare from Sitters, agree they are the legal guardian of any child they are requesting or seeking Services on behalf of and have full authority to execute any authorization or release on behalf of each child.
MEMBERSHIP & PRICING
Users of the Services must complete the registration process to become a member (“Member”) of CSS. As part of the registration process for the Service, Users agree to: (a) provide current, complete and accurate information as required by the Service; and (b) maintain and update information as required to keep it current, complete and accurate. CSS reserves the right to refuse or terminate its Services to any Users or Member.
Users may terminate the Services at any time, for any reason, effective upon sending written notice to the CSS via email at email@example.com. All paid fees are nonrefundable. CSS also reserves the right to immediately suspend or terminate Users access to the Service, without notice, upon any breach of this Agreement by Users or any authorized or unauthorized use of a Members account. Use of the Services is for the sole, personal use of Users and Members and may not be used in connection with any commercial endeavors. Members may not authorize others to use their Member Services, and may not assign or otherwise transfer the Member account or fees paid in advance to any other person or entity. Becoming a Member of CSS is a $50 one time registration fee. You decide the Services that work best for you.
OneTime Service rates apply to each request for Services. If you provide CSS with a request for Services seven or more days in advance, the Service fee is $25. If you provide CSS with a request for Services with at least forty eight hours notice, but less than seven days notice, the Service fee is $35. If you request Services with less than forty eight hours notice but more than twenty four hours notice the Service fee is $50. If you request Services with less than twenty four hours notice, the Service fee is $75.
For clients requesting Services in a hotel or for non-local clients, if you provide CSS with a request for Services with at least forty eight hours notice, but less than seven days notice, the Service fee is $50. If you request Services with less than forty eight hours notice but more than twenty four hours notice the Service fee is $50. If you request Services with less than twenty four hours notice, the Service fee is $100.
Notice time for both OneTime Services and Hotel/Temporary Services will be calculated based upon the date and time request is received by CSS via the Website.
Purchasing a Super Sitter Card is the best moneysaving option. For $200.00, Members receive ten credits for Services. Credits are based on how much notice is provided to CSS for a request for Services. More than 48 hours advance notice for Services is equivalent to one credit. Less than forty eight hours notice but more than twenty four hours notice is equivalent to two credits. Services requested with less than twenty four hours notice is equivalent to three credits. Time will be calculated based upon the date and time you submit a request for Services via the CSS Website. The Super Sitter Card expires one year from first use.
Recurring Placement Services are another Service CSS provides. Parents looking for Services one to five days per week, for a minimum of
three hours each day, may request this Service. CSS charges for each Parent/Family requesting a recurring placement. The Recurring Placement fee will be charged monthly. Recurring placement Services will be booked indefinitely until notice of termination of Service from Parents. Monthly rates vary depending on the number of days per week you request this Service. Parents requesting Recurring Services one day per week will be charged $50 per month; two days per week will be charged $75 per month; three days per week will be charged $100 per month; four days per week will be charged $125 per month; and five days per week will be charged $150 per month.
Standard hourly rates are charged by all Sitters located through CSS and will apply as follows: (a) one child $17 per hour; (b) two children $18 per hour; (c) three children $19 per hour; (d) four children $22 per hour; (e) five children $25+ per hour and will be determined on a case by case basis. Sitters charge an additional dollar for the following situations: (a) Infants (less than six months); (b) Extra household duties requested (including but not limited to: family meal prep, family laundry); (c) Special sitter requirements (including but not limited to: languages spoken, special skills). Rates for special needs children will be determined on a case by case basis. CSS requires a minimum of three hours of compensation to the sitter for each placement. This applies to OneTime Services and Recurring Services.
Cancellation fees are applicable to each placement confirmed through CSS. If a CSS placement has been confirmed by email, including invoicing, dates, times, and client/sitter information, this considers the placement to be confirmed and eligible for cancellation fees if cancelled. If a placement is confirmed and then cancelled with less than two weeks notice but more than forty eight hours notice, a $25 fee will be due for EACH confirmed day within that two week period. If a placement is confirmed and then cancelled with less than forty eight hours notice, a $50 fee will be due for EACH confirmed day within that 48 hour period. If payment of the cancellation fee is made through CSS and not to the confirmed Sitter directly via electronic transfer, an additional transaction fee of $5 will apply. If a cancellation is not paid to CSS or to the sitter directly, any credit on the client account will be used toward this debt, or a hold will be placed on use of the account until the fee is paid.
TRANSACTIONS AND CONTENT
CSS is not liable for Users interaction with any organization and/or individual found on or through the Website or the Service. This includes, but is not limited to, payment and delivery of goods and services, and any other terms, conditions, warranties or representations associated with such Services. Users agree that CSS is not responsible for any damage or loss incurred as a result of the Services. CSS is under no obligation to become involved in disputes between Users or Members of the Service or Website. In the event of a dispute, Users and Members release CSS, its officers, employees, agents, and successors in rights from claims, damages and demands of every kind, known or unknown, suspected or unsuspected, disclosed or undisclosed, arising out of or in any way related to the Services or Website. Users also understand and agree the CSS makes no guarantees, either express or implied, regarding the ultimate compatibility of Members connected with through the CSS Website or Services.
Members understand and agree that CSS cannot and does not guarantee the accuracy of information provided by Users, Members, or third parties.
CSS wants to hear from you. CSS vigorously embraces an open door policy. We urge all Users and Members to discuss any issue. CSS wants to provide Users and Members with quality Services. To resolve a complaint or provide positive or negative feedback regarding the Service or the Website, please contact CSS Customer Support at firstname.lastname@example.org.
LINKS TO OTHER SITES
Any links included within the Website that take Users out of the Website are not under the control of CSS. CSS is not responsible for the content of any linked site or any link contained in a linked site. All such sites shall be subject to the policies and procedures of the owner of such sites. CSS encourages you to read the policies and procedures of each site you visit and know your rights. TRADEMARKS. CSS logos and other names, icons and marks identifying CSS products and services are service marks owned by CSS and may not be used without prior written permission. All content on the Website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of CSS or its content suppliers. Except as otherwise expressly set forth in this Agreement, you may not copy, reproduce, distribute, or create derivative works of any content on the Website without the express written authorization of CSS. All rights not expressly granted in this Agreement are reserved to CSS. Further, CSS does not provide any warranty as to your use of any third party content or software that you obtain from the Website. CSS respects the intellectual property of others and we require that our Users and Members do the same. Do not post, distribute or reproduce in any way any copyrighted material, trademarks, or other proprietary information that you do not have legal authorization to use.
DISCLAIMER OF WARRANTY
THIS SECTION WILL APPLY TO THE MAXIMUM EXTENT PERMISSIBLE BY APPLICABLE LAW. ALL SERVICES PROVIDED TO USERS OR MEMBERS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS AND GRANTS NO WARRANTIES OR ANY KIND. LIMITATION OF LIABILITY. IN NO EVENT WILL CSS, ITS LICENSORS OR SUPPLIERS, BE LIABLE TO USERS, MEMBERS, OR ANY THIRD PARTY FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THE WEBSITE OR SERVICES, INCLUDING BUT NOT LIMITED TO, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, RESULTING FROM THE USE OR THE INABILITY TO USE THE SERVICE, AND/OR ANY GRAPHICS OR OTHER CONTENT OF THE WEBSITE, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF DATA, LOSS OF PROGRAMS, COST OF PROCUREMENT OR SUBSTITUTE SERVICES, SERVICE INTERRUPTIONS, OR LOSS OF PROFITS, EVEN IF CSS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. IN ALL EVENTS CSS’S LIABILITY FOR ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY MEMBERS TO CSS FOR THE SERVICE DURING THE TERM OF MEMBERSHIP, OR IF USERS HAVE NOT PAID CSS FOR THE USE OF ANY SERVICES, THE AMOUNT OF $25 OR ITS EQUIVALENT. Additionally, CSS disclaims all liability, regardless of the form of action, for the acts or omissions of other Members or Users of the Service or Website.
USERS AND MEMBERS HEREBY AGREE, AT THEIR OWN EXPENSE, TO INDEMNIFY, DEFEND AND HOLD HARMLESS CSS, ITS OFFICERS, DIRECTORS AND EMPLOYEES FROM AND AGAINST ANY LOSS, COST, DAMAGES, LIABILITY, AND/OR EXPENSE, INCLUDING REASONABLE ATTORNEY FEES, ARISING OUT OF OR RELATING TO (A) THIRD PARTY CLAIMS, ACTIONS OR ALLEGATIONS OF INFRINGEMENT BASED ON INFORMATION, DATA OR CONTENT SUBMITTED IN CONNECTION WITH THE SERVICE OR WEBSITE, (B) ANY FRAUD OR MANIPULATION, OR OTHER BREACH OF THIS AGREEMENT, BY YOU, OR (C) THIRD PARTY CLAIMS, ACTION OR ALLEGATIONS BROUGHT AGAINST CSS ARISING OUT OF USE OF THE SERVICE OR THE WEBSITE. THIS INDEMNITY WILL BE APPLICABLE WITHOUT REGARD TO THE NEGLIGENCE OF ANY PARTY, INCLUDING ANY INDEMNIFIED PERSON. CONTROLLING LAW AND JURISDICTION.